Frequently Asked Questions

Booking is simple! Browse our services page, select the service you need, choose your preferred date and time, and complete the booking form. You'll receive confirmation via email and SMS within 30 minutes.

Yes, you can cancel or reschedule up to 24 hours before the scheduled service without any charges. For cancellations within 24 hours, a 50% cancellation fee applies. You can manage your bookings from your dashboard.

We accept all major payment methods including credit/debit cards (Visa, MasterCard), mobile banking (bKash, Nagad, Rocket), and bank transfers. Payment is processed securely through our encrypted payment gateway.

For first-time bookings, we require a 30% advance payment to confirm your reservation. Regular customers can opt for our flexible payment plans. Full payment is due before the service begins.

We offer comprehensive care services including babysitting, elderly care, special needs care, post-surgery care, overnight care, dementia care, physical therapy support, and more. Each service is customized to meet individual needs.

Yes! We provide 24/7 emergency care services. Our regular services operate from 7 AM to 10 PM, but overnight and emergency care is available round the clock. Additional charges may apply for late-night services.

Currently, we operate primarily in Dhaka and surrounding areas. However, we're expanding to other major cities. Contact us to check if we serve your location or to discuss special arrangements.

Absolutely! If you've worked with one of our caregivers before and would like to request them again, you can specify this in your booking. We'll do our best to accommodate your preference based on availability.

Yes! All our caregivers undergo rigorous training and certification programs. They are certified in CPR, first aid, and specialized care techniques. We also provide ongoing training to ensure they stay updated with best practices.

Every caregiver goes through comprehensive background checks including police verification, reference checks, and skill assessments. We verify their identity, qualifications, and work history before they join our team.

Our caregivers speak Bengali and English. Many also speak Hindi and regional languages. You can request a caregiver who speaks your preferred language when booking.

Yes, we offer a free consultation where you can meet potential caregivers, discuss your needs, and ensure they're a good fit. This helps build trust and ensures quality care from day one.

Safety is our top priority. We conduct thorough background checks, provide comprehensive training, monitor services through regular check-ins, maintain emergency protocols, and offer 24/7 support hotline for immediate assistance.

Our caregivers are trained in emergency response and carry emergency contact information. We have a 24/7 emergency hotline, and our team will coordinate with medical services if needed. All incidents are documented and families are immediately notified.

Yes, all our caregivers are covered by comprehensive insurance. This includes liability insurance and accident coverage, ensuring both the caregiver and your family are protected.

Absolutely! We conduct surprise quality checks, collect regular feedback from families, maintain detailed care logs, and hold monthly performance reviews. Our quality assurance team ensures consistent, high-standard care.

Our pricing varies based on the type of service, duration, and specific care needs. Basic babysitting starts at ৳500/day, elderly care at ৳800/day, and specialized care at ৳1000/day. View our services page for detailed pricing.

Yes! We offer weekly and monthly packages with up to 20% discount. Regular customers get loyalty discounts, and we have special rates for long-term care arrangements. Contact us for customized packages.

No hidden charges! Our pricing is transparent. The quoted price includes caregiver fees, service charges, and basic support. Additional costs may apply only for special equipment, transportation, or emergency call-outs, which are always communicated upfront.

If you're not satisfied with our service, we offer a satisfaction guarantee. Refunds are processed for cancellations made 24+ hours in advance. For service quality issues, we'll either provide a replacement caregiver or issue a partial/full refund.

Our elderly care includes personal hygiene assistance, medication reminders, meal preparation, mobility support, companionship, light housekeeping, and coordination with healthcare providers. Care plans are customized to individual needs.

We provide basic medical support like medication administration, vital signs monitoring, and post-surgery care through our registered nurses. For complex medical procedures, we coordinate with healthcare professionals and hospitals.

For regular services, we recommend booking at least 24-48 hours in advance. For specialized care or specific caregiver requests, 3-5 days notice is ideal. Emergency services can be arranged with 2-4 hours notice based on availability.

Your satisfaction is important to us. If you're not happy with your assigned caregiver, contact us immediately. We'll provide a replacement at no extra cost. We also investigate feedback to improve our services.